We are still operating and shipping parcels daily (standard production times still apply) however please note there are currently delivery delays through Australia Post which is outside of our control. These delays are due to the influx of online shopping and the extra demand through the Australia Post network.
All parcels, including express post, may take 2-5 days longer than usual (this is in addition to Australia Post's standard delivery timeframes). While express post shipping is no longer a guaranteed overnight delivery by Australia Post, this delivery service is still a prioritised service and express post parcels will be processed and delivered quicker than regular parcels.
For more information on Australia Post's delivery timeframes or the impacts of coronavirus on the delivery of your parcel, please visit www.auspost.com.au.
Standard Shipping Information:
We take the hassle out of shipping with a flat rate, sitewide shipping of just $7.95. (Rates are for Australia only, international rates vary and are calculated at checkout).
Your order will be packed and shipped within 48hrs if not earlier, it will then be delivered by Australia Post within 3-6 business days for standard shipping.
Express Shipping Information:
Your order will be packed and shipped within 24hrs if not earlier, it will then be delivered by Australia Post within 1-3 business days.
FREE LOCAL PICK-UP
Don’t want to wait for shipping? We offer a free local pick up service where you can collect your order from our location in Maitland. Your order will be ready for collection within 24hrs.
Shipping & Delivery Policy:
Once your order has been shipped, Mabel Society can accept no responsibility for loss, delivery delay or any damage to your package. This can be a result of a delay cause by our carrier that we have no control over or by any event which is out of our reasonable control or forsight. All orders will be delivered via Australia Post, Mabel Society is not liable for parcels that show as delivered with Australia Post and go missing.
Returns/ Refund Policy:
We don't generally accept returns for change of mind, however if there is anything at all your are not satisfied with on receiving your order, please contact us immediately.
Our customer's satisfaction is very important to us. If you would like to contact us for any reason, please feel free to email us at firstname.lastname@example.org